New Manager Essentials
A practical first-management system for expectations, one-on-ones, delegation, coaching, feedback, documentation, performance, conflict, and fair escalation.
12 hours · Beginner
Role-based pathway · Original 101PD design
New Manager Professional Development Pathway
Build the communication, project, coaching, service, and evidence skills needed to lead a small team responsibly.
Your course sequence
Course guide
Business Communication
A decision-centered communication course for emails, memos, presentations, meetings, difficult messages, and follow-up records.
8 hours · Beginner
Project Management
A practical method for turning an objective into a charter, work plan, schedule, risk register, communication rhythm, and defensible closeout.
12 hours · Beginner
Customer Service
A practical service method for understanding the request, setting boundaries, reducing conflict, documenting commitments, and recovering when the organization makes a mistake.
6 hours · Beginner
Integrated capstone
First-quarter team operating plan
Create a coherent 90-day plan for expectations, one-on-ones, project delivery, customer escalation, and team improvement.
- Team charter
- 90-day work plan
- Coaching rhythm
- Escalation and review dashboard
Skills across the pathway
- Expectation setting
- Delegation
- Coaching
- Feedback
- Performance documentation
- Conflict navigation
- Audience analysis
- Plain-language writing
- Message structure
- Presentation planning
- Meeting facilitation
- Decision documentation
- Project scoping
- Work planning
- Schedule design
- Risk management
- Stakeholder communication
- Closeout analysis
- Active listening
- Questioning
- Boundary communication
- De-escalation
- Service recovery
- Interaction documentation