Module 1
Become the manager
Role shift, trust, authority, fairness, boundaries, and operating rhythm.
Universal · Original 101PD learning guide
New Manager Essentials: Coaching, Feedback, Performance, and Conflict
A practical first-management system for expectations, one-on-ones, delegation, coaching, feedback, documentation, performance, conflict, and fair escalation.
New managers often inherit responsibility before receiving a management operating system. Clear expectations, regular evidence, timely feedback, and appropriate escalation protect both the employee and the organization.
Skills you will practice
- Expectation setting
- Delegation
- Coaching
- Feedback
- Performance documentation
- Conflict navigation
Prerequisites
- Designed for first-time or soon-to-be managers; no prior management title is required.
Designed for
New managers · Team leads · Small-business supervisors · Professionals preparing for promotion
What a learner should be able to do
- Outcome 1
Translate team goals into observable expectations and ownership.
- Outcome 2
Run useful one-on-ones and delegate with clear authority and follow-up.
- Outcome 3
Give specific coaching and corrective feedback grounded in evidence.
- Outcome 4
Recognize when a workplace issue requires HR, legal, safety, or executive escalation.
Original curriculum architecture
Each course is organized around these modules, original explanations, realistic cases, practice questions, and documented source review.
Module 2
Set and support performance
Expectations, delegation, one-on-ones, coaching, and development.
Module 3
Address problems
Feedback, documentation, conflict, consistency, and difficult conversations.
Module 4
Escalate responsibly
Harassment, discrimination, leave, safety, retaliation, privacy, and professional help.
Applied portfolio exercise
First 30 days manager plan
Build a manager operating plan for a fictional team, including meetings, expectations, coaching, and escalation boundaries.
- Team expectations
- One-on-one agenda
- Delegation brief
- Feedback script
- Escalation map
Sources and boundaries
Sources establish current requirements and standards. They do not supply 101PD’s lesson text, scenarios, assessments, or project work.
Source set reviewed August 21, 2026.
- U.S. Equal Employment Opportunity Commission employer resources
Federal workplace discrimination, retaliation, accommodation, and employer guidance.
- 101PD original-work standard
101PD develops its own explanations, examples, assessments, and applied projects.