Refund Policy
Effective date: August 17, 2026 · This policy is deliberately simple: if a paid course hasn't delivered its value yet, you can have your money back — promptly.
The general rule
For any paid product, you may request a full refund within 2 days (48 hours) of purchase, as long as no final exam on the product has been passed and no certificate has been issued. Once you pass a final exam or a certificate is issued — or once the 2-day window closes — the purchase is non-refundable except as stated below or as required by law.
Per-product matrix
| Product family | Refund terms |
|---|---|
| Free practice families (DMV tests, citizenship civics, and other $0 products) | No purchase occurs; nothing to refund. |
| Continuing education (insurance CE, MCLE, real-estate CE, notary education, and similar) | Full refund within 2 days of purchase if no final exam passed and no certificate issued. After a certificate is issued: non-refundable. If a course's regulator approval status changes before you complete it, see "Always refunded" below. |
| Exam preparation (license-exam prep products) | Full refund within 2 days of purchase if no practice final has been passed. After that: non-refundable. |
| Packages and bundles | Within 2 days of purchase: refundable in proportion to the courses not yet started, at the bundle's effective per-course price. A bundle with any certificate issued is refundable only as to unstarted courses within the same 2-day window. |
Always refunded, no questions, no time limit
- Duplicate purchases of the same product on the same account.
- Our fault: if a technical failure on our side prevents you from completing a purchased course and we cannot fix it within a reasonable time, or if a course you purchased for credit turns out not to carry the approval we stated at the time of purchase, you receive a full refund regardless of progress or timing.
How to request
Use the contact form or email support@101pd.com from your account email with the order date and product name. Refunds are issued to the original payment method through Stripe, normally within 5–10 business days of approval. We cannot issue cash or check refunds or refund to a different card.
Certificates and regulator reporting
A refund cancels the enrollment. If a certificate was issued or a completion was already reported to a regulator, the purchase is not refundable — a reported completion cannot be "un-reported," which is exactly why the policy line sits where it does.
Purchases made with a 100%-off promotional code
Orders completed at $0 using a promotional code involve no payment and are not eligible for, and do not require, a refund.
Questions
If something about your situation doesn't fit these rules, write to us anyway — this policy sets the floor, not the ceiling, of what we can do.