Excel for Business
A practical spreadsheet workflow for reliable tables, formulas, cleanup, analysis, charts, dashboards, and quality checks using realistic business records.
10 hours · Beginner
Role-based pathway · Original 101PD design
Administrative Professional Skills Pathway
Develop the spreadsheet, writing, project, data, AI, and customer skills that make administrative work reliable and visible.
Your course sequence
Course guide
Business Communication
A decision-centered communication course for emails, memos, presentations, meetings, difficult messages, and follow-up records.
8 hours · Beginner
Project Management
A practical method for turning an objective into a charter, work plan, schedule, risk register, communication rhythm, and defensible closeout.
12 hours · Beginner
Data Literacy
A practical foundation for asking measurable questions, evaluating data quality, choosing summaries, reading charts, and communicating uncertainty.
10 hours · Beginner
AI for Professional Work
A tool-neutral operating method for using generative AI while protecting confidential information, checking claims, documenting judgment, and keeping a human accountable.
8 hours · Beginner
Customer Service
A practical service method for understanding the request, setting boundaries, reducing conflict, documenting commitments, and recovering when the organization makes a mistake.
6 hours · Beginner
Integrated capstone
Office operations improvement portfolio
Diagnose one recurring office workflow and redesign its records, communication, measures, service controls, and AI-assisted steps.
- Current-state map
- Improved workflow
- Dashboard
- Communication packet
- Responsible-AI checklist
Skills across the pathway
- Table design
- Formula construction
- Data cleaning
- Pivot analysis
- Dashboard communication
- Spreadsheet auditing
- Audience analysis
- Plain-language writing
- Message structure
- Presentation planning
- Meeting facilitation
- Decision documentation
- Project scoping
- Work planning
- Schedule design
- Risk management
- Stakeholder communication
- Closeout analysis
- Metric definition
- Data-quality review
- Descriptive analysis
- Chart interpretation
- Uncertainty communication
- Evidence-based recommendations
- Task decomposition
- Prompt design
- Source verification
- Privacy screening
- Human-review controls
- Active listening
- Questioning
- Boundary communication
- De-escalation
- Service recovery
- Interaction documentation